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Your Rights and Our Legal Commitments

At vitaminku21, our legal terms set out exactly what you can expect from us and what we ask of you — covering account use, data handling, and dispute…

Account TermsPrivacy PolicyData RightsJurisdiction: MalaysiaContact & Disputes

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How Our Account Terms Apply to You

vitaminku21 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms govern your use of vitaminku21 and apply to all account activity, including deposits made through Touch 'n Go, GrabPay, Boost dan FPX. Access to our platform is subject to local law and is available only where local law permits. By opening an account, you

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confirm that you have read, understood, and agreed to these terms in full. We may update this document periodically; when we do, we will notify you via your registered email before changes take effect. Continued use of your account after that date constitutes acceptance of the
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revised terms. If you disagree with any amendment, you may close your account and request any outstanding balance be returned to your original payment method.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN UNDANG-UNDANG

Reach Us for Any Legal or Policy Matter

If you have a question about these terms, a data request, or a formal dispute, our support team is available around the clock. Choose the channel that suits you best and quote your account number so we can respond without delay.

Team online

Live Chat

Start a live chat session directly from your account dashboard. Our agents handle legal queries, account disputes, and data requests any time of day, with no hold queue during off-peak hours.

Email Support

Send a detailed message to our legal inbox and we aim to respond within 24 hours. Attach any supporting documents and quote your account ID so our team can locate your record without delay.

Help Centre

Our help centre holds the full text of every policy document, recent change logs, and step-by-step instructions for submitting a formal data or account request without needing to contact an agent.

KESELAMATAN DAN PRIVASI DATA

How vitaminku21 Protects Your Account and Data

We handle your personal data with clear retention rules and security measures so you always know what we hold and why. Below are the six pillars of how we manage your information.

Data We Collect

We collect the minimum information needed to verify your identity, process transactions via Touch 'n Go, GrabPay, Boost dan FPX, and keep your account secure. We do not sell your data to third parties.

Cookie Policy

We use functional and analytics cookies to remember your preferences and monitor platform performance. You can manage cookie settings at any time through your browser or the cookie panel in your account settings.

Account Security

All account sessions use TLS encryption. We require strong passwords and offer two-factor authentication via SMS or authenticator app. Suspicious logins trigger an automatic hold and an alert to your registered email.

Data Retention

Transaction records and identity documents are held for the period required by applicable Malaysian law. Once that period expires, data is securely deleted unless an active dispute or regulatory request requires us to retain it.

Your Data Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate records, or request deletion where no legal obligation requires us to retain it. Submit requests through the Help Centre or via email.

Dispute Resolution

Formal disputes are logged, assigned a case number, and reviewed within five business days. If our internal resolution does not satisfy you, the terms outline the escalation path available under Malaysian jurisdiction.

Common Questions About Our Legal Terms

Below are the questions we receive most often about account terms, data rights, and policy changes. If yours is not covered here, reach our support team through live chat or email and we will respond within 24 hours.

These terms apply to anyone who opens or holds a vitaminku21 account. Access depends on local law and is available where local law permits. If you are in Malaysia, these terms cover every interaction with the platform, including deposits and withdrawals.

We send an email to your registered address before any material change takes effect. The updated document is also posted in the Help Centre with a clearly dated change log so you can see exactly what was amended and when.

Yes. Submit a data access request through the Help Centre or email our support team with your account ID. We aim to fulfil requests within 30 days in line with applicable Malaysian data protection requirements.

Transaction records are kept for the period required by Malaysian law. After that period, records are securely deleted unless an open dispute or active regulatory inquiry requires us to hold them for longer.

You may request deletion of personal data we are not legally required to retain. Submit the request via email or live chat. We will confirm what can be deleted and complete the process within 30 days of verifying your identity.

Contact our support team via live chat or email, quoting your account ID and a clear description of the issue. We assign a case number and commit to an initial response within five business days, with escalation options outlined in our terms.

Yes. All transactions processed through Touch 'n Go, GrabPay, Boost dan FPX are subject to these terms. Each transaction is logged and tied to your account record, and any dispute about a specific transaction follows the same dispute resolution process.

Your Rights and Our Legal Commitments

Reach Us for Any Legal or Policy Matter

Live Chat

Email Support

Help Centre

How vitaminku21 Protects Your Account and Data

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Data Rights

Dispute Resolution

Common Questions About Our Legal Terms

01 Who do these legal terms apply to?

02 How will I know if the terms change?

03 Can I request a copy of the personal data vitaminku21 holds on me?

04 How long do you retain my transaction records?

05 What happens if I want my account data deleted?

06 How do I raise a formal dispute about my account?

07 Are my deposits through Touch 'n Go, GrabPay, Boost dan FPX covered by these terms?

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