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How We Handle Your Personal Data

At vitaminku21, your personal data is collected only for the purposes we state here — processing your account, verifying identity, and keeping your transactions secure.

Data hanya dikumpul dengan tujuan jelasTiada penjualan data kepada pihak ketigaPerlindungan akaun dengan enkripsi SSLHak akses dan pembetulan data tersediaTerpakai di mana undang-undang tempatan membenarkan

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What This Privacy Policy Covers

vitaminku21 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all personal data you submit when creating an account, making deposits through Touch 'n Go, GrabPay, Boost dan FPX, or contacting our support team. We collect your name, contact details, payment method identifiers, and device or session data necessary to process your

1
requests. Data is stored on servers with encryption at rest, and access is restricted to authorised personnel only. Retention periods differ by data category — account records are kept for as long as your account is active or as required by applicable law in Malaysia. If
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you close your account, we retain only what local regulatory requirements mandate, then delete the rest. This policy does not extend to third-party sites linked from our pages.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

Team online

E-mel Privasi

Send your data access, correction, or deletion request directly to our privacy team at vitaminku21.net. We aim to respond within 7 working days and will confirm receipt by return e-mail.

Live Chat 24/7

Our live chat is open around the clock. Start a chat from any page on vitaminku21.net, quote your account ID, and our agent will log your privacy enquiry and escalate it to the data team.

Borang Aduan Bertulis

For formal written requests — such as portability exports or withdrawal of consent — use the support ticket form on our contact page. Include your registered e-mail and the specific action you are requesting.

CARA KAMI MELINDUNGI DATA

Our Data Handling and Account Security Practices

We apply layered security controls across every stage of data processing — from the moment you key in your Touch 'n Go or GrabPay details to the point your withdrawal is confirmed.

Enkripsi Data Semasa Penghantaran

All data moving between your device and our servers travels over TLS 1.2 or higher. This covers login credentials, payment method tokens for Touch 'n Go, GrabPay, Boost dan FPX, and any personal details you update in your account profile.

Dasar Kuki Kami

We use session cookies to keep you logged in, analytical cookies to understand page performance, and preference cookies to remember your language and currency settings. You can manage or withdraw cookie consent at any time via the cookie banner on our site.

Kawalan Akses Dalaman

Only staff whose job function requires it can read your personal records. Access is logged, and any attempt to view account data outside normal workflow triggers an internal alert reviewed by our compliance desk within 24 hours.

Tempoh Penyimpanan Data

Active account data is kept for the duration your account remains open. Once you request closure, we retain transaction logs for the minimum period required under applicable Malaysian law, then permanently delete the rest from production systems.

Pengesahan Pengeluaran Wang

Before processing a withdrawal, we verify that the destination wallet or bank matches the account holder on record. This check protects you against unauthorised withdrawals and is part of our standard identity verification step — not an extra hurdle.

Hak Memohon Perubahan Data

You may request to access, correct, or erase your personal data at any time by contacting our privacy team. We will confirm your identity first, then process the request and notify you of the outcome within the timeframe stated in this policy.

Your Privacy Questions, Answered

These questions cover the most common things you may want to know about how vitaminku21 collects, uses, and protects your personal data, and how you can exercise your rights under this policy.

We collect your full name, e-mail address, phone number, date of birth for age verification, and the payment method details you register — such as your Touch 'n Go or GrabPay wallet ID. Device and session data is also logged for security purposes.

Payment tokens are transmitted over TLS-encrypted connections and are never stored in plain text on our servers. We hold only the identifiers needed to process and reconcile your transactions — we do not store your full wallet credentials.

Yes. Submit a data access request via e-mail or our support ticket form, quoting your registered account e-mail. We will verify your identity and deliver a copy of your stored personal data within 7 working days of confirming the request.

Contact our support team through live chat or the written request form and specify which detail needs correcting. After identity verification, we will update the record and send you a confirmation message once the change is applied.

We share data only with service providers essential to running the platform — such as payment processors for Touch 'n Go, GrabPay, Boost dan FPX — and only under data-processing agreements that restrict them from using your data for any other purpose.

Transaction and identity records are retained for the minimum period required under applicable Malaysian law after account closure. Once that period expires, the data is permanently deleted from our production systems and backups on the next scheduled purge cycle.

Reach our privacy team by e-mail or via the support ticket form on vitaminku21.net. If you are not satisfied with our response, you may escalate to the relevant data protection authority in the jurisdiction where local law applies to your account.

How We Handle Your Personal Data

Reach Us About Your Privacy Rights

E-mel Privasi

Live Chat 24/7

Borang Aduan Bertulis

Our Data Handling and Account Security Practices

Enkripsi Data Semasa Penghantaran

Dasar Kuki Kami

Kawalan Akses Dalaman

Tempoh Penyimpanan Data

Pengesahan Pengeluaran Wang

Hak Memohon Perubahan Data

Your Privacy Questions, Answered

01 What personal data does vitaminku21 collect when I open an account?

02 How is my payment data protected when I use Touch 'n Go, GrabPay, Boost atau FPX?

03 Can I request a copy of all the personal data vitaminku21 holds about me?

04 How do I ask vitaminku21 to correct inaccurate information on my account?

05 Does vitaminku21 share my data with third parties?

06 How long does vitaminku21 keep my personal data after I close my account?

07 Who do I contact if I believe my privacy rights have not been respected?

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